Short Overview
This program analyses how emotional intelligence can help us understand ourselves and others in the workplace, handle interpersonal conflicts and toxic behaviors, and improve relationships. It is important to see how emotional intelligence can improve our performance in the workplace as well as to help us handle difficult situations in a more effective way. You will learn, how emotional intelligence was developed and what its dimensions are, what your EI profile is, how it can be applied in the workplace, by studying specific examples, such as a toxic supervisor, an unfair manager or difficult co-worker behaviors as well as our own unproductive behaviors in the workplace.
Learning Goals
Upon completion of the program, participants will be able to:
- Describe the concept of emotional intelligence and its main dimensions
- Understand the differences between EI and other concepts such as intelligence or personality
- Understand the importance of EI for themselves, for their performance and for the quality of their relationships in the workplace
- Evaluate the usefulness of EI in the workplace
- Explain the practical applications of EI in the workplace
- Apply its dimensions in the workplace, especially in difficult or toxic conditions
Program Value
This program adds value to those who wish to understand and develop their skills, in order to improve their job efficiency and job satisfaction. Understanding EI and developing its skills can improve relationships in the workplace and how to deal with toxic and difficult behaviors.
Teaching Material
The educational material consists of 1) ppt presentation with voice 2) exercises 3) video
Evaluation Method And Final Grade Computation
Participants will be evaluated by completing multiple choice questions at the end of each section. Successful completion of the program and conferral of the training certificate requires a final grade of at least 50%.
Learning Method Description
The program uses the eLearning educational method: learning takes place purely asynchronously (that is, on days and hours that serve the trainee, without mandatory attendance at a specific time or day), exclusively remotely (using a special educational platform via the internet from the trainee's area) and using digital educational tools such as video lectures, interactive self-assessment exercises, and other elearning tools that ensure effective and flexible individual self-learning. The program's training material becomes available at specific time periods, based on the training path followed, and then remains available on the training platform without restrictions throughout the duration of the program.