Professional Communication

Upon completing the program, participants will have significantly strengthened the most critical and enduring soft skill in the professional world: communication skills. They will be able to communicate with clarity and confidence in any professional setting, build productive relationships, and effectively manage even the most challenging conversations. They will also develop awareness of the messages they convey — verbal and non-verbal — so as to purposefully shape their professional image in the eyes of others.

More specifically, participants will be able to:

• Module 1 – Introduction to Communication Define professional communication, identify its types and barriers, and understand what developing communication skills entails.
• Module 2 – Information Gathering Apply active listening, effective reading, and observation techniques, and evaluate when and how to use each one.
• Module 3 – Interpersonal Communication Identify their own communication style and that of others, assess their level of emotional and social intelligence, and effectively navigate communication deadlocks.
• Module 4 – Communication in Teams Identify a team's stage of development and its corresponding communication needs, and take an active role in its effective functioning regardless of their position in the hierarchy.
• Module 5 – Intercultural Communication Recognize cultural differences in professional settings, assess their level of cultural intelligence, and apply strategies for effective intercultural communication.
• Module 6 – Verbal Communication Select the appropriate type and channel of communication for each situation, and express themselves effectively in both written and spoken form, including public address.
• Module 7 – Non-Verbal Communication Identify the types of non-verbal communication and the messages they convey, and align non-verbal with verbal messages for coherent and effective communication.
• Module 8 – Managing Challenging Conversations Prepare and conduct challenging conversations effectively — giving and receiving feedback, asserting and negotiating, managing complaints and setbacks.