facebook ΚΕΔΙΒΙΜ/ΟΠΑ

Administration of Business Processes

Short Overview
The Business Process Management (BPM) program is a comprehensive and specialized educational product offered for the first time under the auspices of the Athens University of Economics and Business. The content, structure and combination of the various training methods make the program effective in terms of direct transfer of acquired knowledge and skills to the workplace. Its uniqueness lies in its active involvement learner with (1) real business data coming from various industries but also from his workplace, and (2) real life information system. During the laboratory part of the program, hands on training is provided in one of the most widespread systems, SAP ERP, with the continuous guidance of experienced instructors in the field. The program aims to familiarize participants with the basic concepts and tools of business process management in modern businesses.
Learning Goals
Upon completion of the program, trainees/participants:
  • will develop skills in analyzing, modeling and implementing business processes so that they can understand, manage, control, improve/redesign and evaluate operational processes of their administrative responsibility.
  • will be able to contribute to the optimal utilization of information systems and the redesign of the processes that "run through" their organization, creating measurable and visible value.
  • will develop skills in investigating, recording and documenting business processes and will be familiar with tools and methodologies of analysis & modeling.
  • will have the opportunity to access an SAP ECC environment for records and data management (creation, maintenance, display) as well as the production of operational reports.
  • will develop end-user capabilities (SAP end user).
  • will understand - at a practical level - business functions and processes of consolidation and use of available business data through the integration of SAP subsystems and selected case studies that they will need to implement in a real SAP ECC environment.
Program Value
The uniqueness of the program lies in the active involvement of the trainee with (1) real business data coming from various industries but also from his workplace, and (2) real (live) information system. During the laboratory part of the program, hands on training is provided in one of the most widespread systems, SAP ERP, with the continuous guidance of experienced instructors in the field.
Evaluation Method And Final Grade Computation
Online examination through multiple choice questions and/or assignment at the end of each unit. Successful completion of the program and award of a training certificate requires a final grade of at least 50%.
Learning Method Description
The program uses the eLearning educational method: learning takes place purely asynchronously (that is, on days and hours that serve the trainee, without mandatory attendance at a specific time or day), exclusively remotely (using a special educational platform via the internet from the trainee's area) and using digital educational tools that ensure effective and flexible individual self-learning. The program's training material becomes available at specific time periods, based on the training path followed, and then remains available on the training platform without restrictions throughout the duration of the program.
Teaching Language
Application deadline: 15/05/2024
Program start: 22/05/2024
Program completion: 07/08/2024
Scientific area
Way to follow
ECTS units: 3
Hours of live training: 30
Included are the training hours with classroom, laboratory, or remote (via livestreaming) instruction along with any breaks.
Hours of asynchronous training: 20
Includes training hours (indicative) using an asynchronous distance learning (eLearning) platform.
Additional hours of employment: 40
Additional hours of work are included (indicative) and may include individual study, writing assignments, participation in field visits, participation in exams, etc.
Total hours: 90
The total hours include hours of synchronous and asynchronous training, as well as additional hours of employment.
Weeks of training: 9
Weeks in which activities of any kind are planned are included.
Vocational Education and Training Certificate
Trainees who successfully complete the program are granted a Vocational Education and Training Certificate of the Center for Education and Lifelong Learning of the Athens University of Economics and Business, which is accompanied by a Supplement to the Certificate, detailing the subject of the program, the thematic units attended by the trainee , as well as the training methodology followed.
Target Audience
The program is addressed to graduates (required), holders of a postgraduate degree (desirable), with professional involvement as:
  • Business analysts
  • Systems analysts
  • Executives with a position of responsibility related to process management in an organization (e.g. quality managers, business reporters, HR process managers, customer service or sales or marketing or logistics, or operations, or financial controlling).
  • Enterprise ERP-based report authors
  • Public sector executives
  • Corporate auditors
  • Business consultants
  • Design consultants for the implementation of information applications
Prerequisite Knowledge
A university degree, basic knowledge on using a computer, and a good working knowledge of English at least on the B2 level.
Scientific Responsible
Mode And Frequency Of Communication
Communication between trainers and trainees is mainly asynchronous, through e-mails and/or personal messages through the training platform. However, a limited number of teleconferences are planned, to resolve questions and related issues.
The total amount of tuition is €650 and is paid in three installments. The first installment, of €250, is paid as an advance payment before the start of the courses, to secure the position, and the other two, of €200 and €200, are paid during the program. In the event of a discount, the above amounts are reduced proportionally. Especially in the case of a 20% discount, the above amounts are set at €520 (total amount), €250 (first installment - advance payment), €150 (second installment) and €120 (third installment).
Trainees are informed of the installment amounts and related deadlines via email upon their acceptance into the program.


46, Kefallinias Str., 11251, Athens

  • dummy kedivim-opa@aueb.gr

  • dummy+30 210 8203 912

For the in Class programs:

  • dummydz@aueb.gr

  • dummy+30 210 8203 916, 912, 914

For the eLearning Programs:

  • dummysecretary@elearning.aueb.gr

  • dummy+30 210 8203 753

Οικονομικό Πανεπιστήμιο Αθηνών

© Copyright KEDIVIM - Athens University of Economics & Business